WHERE ARE THE PRODUCTS MANUFACTURED?
Our Products are manufactured in Indonesia.
HOW CAN I MEASURE YOUR SIZE?
You can find our measuring guide here, and in all the product details pages labeled as 'MEASUREMENT GUIDE'. All measurement are in centimetres.
THE PRODUCT THAT I WANT IS SOLD OUT. HOW CAN I GET IT?
Unfortunately, not every style will be restocked. However, you can use the 'NOTIFY ME' button to receive an email notification if the item comes back. Or subscribe to our email list and your will receive an email when new batches come back in stock.
DO I NEED TO SIGN UP FOR AN ACCOUNT TO ORDER?
YES.The account will provide us with your personal details such as email address and shipping address, so you will not have to give us those information every time you shop. Setting up an account will also give you benefits such as order tracking, regular newsletters, special discount and membership program. You can either sign up right now or set up your account when you check out – whichever way suits you best. Please use a valid email address as we will send you some information regarding your order.
CAN I ADD AN ITEM TO MY ORDER AFTER I CONFIRM IT?
Unfortunately you cannot. You will need to place a separate order for any additional items you want to purchase after confirming an order.
CAN I CANCEL MY ORDER?
You cannot cancel your order after submitting it. Please do review your shopping bag before submitting an order.
I'VE PUT MY ORDER INTO THE SHOPPING BAG, BUT WHEN I CLICKED 'PROCEED TO ORDER' ONLY SOME OR NONE OF MY ITEMS WAS AVAILABLE. WHY DID IT HAPPEN?
Adding items to your shopping bag does not mean that we hold the items for you, because several other customers might be shopping at the same time. Therefore, merchandise availability is not guaranteed until you check out.
WHY IS MY ORDER CANCELLED?
Maximum payment for an order is 2x24 hrs after the order have been placed. If the payment has not been completed after the time limit, the order will be cancelled automatically.
HOW CAN I TRACK MY ORDER?
You can sign in and view your order history and status in "My Account" page.
CAN I GET MY ORDER EARLIER THAN THE ESTIMATED DELIVERY TIME?
Unfortunately you cannot because we need time to check your payment, perform quality control and track your order.
WHAT SHOULD I DO IF I HAVE RECEIVED THE PACKAGE BUT THERE IS A PROBLEM WITH THE PRODUCT?
Please read the Return and Exchange policy, or simply drop us an email at email@example.com
WHAT KINDS OF PAYMENT METHODS ARE ACCEPTED?
We accept Bank transfer & Credit Card (Visa / Mastercard).
CAN I PURCHASE FROM OVERSEAS?
We do ship overseas and accept paypal payment. Please contact our customer service at firstname.lastname@example.org for shipping fee and details.
CAN I EXCHANGE OR RETURN SALE ITEM(S)?
No you can't, sale items are non-changable and non-refundable. All sale items are final.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED/SENT?
Unfortunately you can’t. We only ship the order to the address written.
WHAT SHOULD I DO IF I HAVE COMPLETED MY PAYMENT BUT HAVEN'T RECEIVED THE PACKAGE AFTER THE ESTIMATED DELIVERY TIME?
Please do not forget to confirm your payment through the webstore after completing the payment. If you haven't confirmed until the time limit, your order will be cancelled. If you have confirmed your payment and haven't received your order in time, simply log in to your account and track your shipment.
WHAT SHOULD I DO IF I HAVE COMPLETED THE PAYMENT BUT FORGOT TO CONFIRM WITHIN THE TIME LIMIT?
Please contact our customer service at email@example.com. We will process the refund by cash or store credits.
HOW SOON CAN I GET MY ORDER?
After you order, transfer, and confirm your payment, we will process the order the NEXT DAY / in 24 hours. Note that process is only checking the payment, preparing and delivering the goods to the shipping company. After that, the shipping company needs certain amount of time to deliver it to you, varies from 1-2 days for domestic and 3-8 days for international deliveries. In short, from confirmation time the order will arrive earliest in 3 days. For more info, click “Shipping Policy” section at the bottom of the page.
HOW CAN I TRACK MY ORDER?
You can sign in and view your order history and status in my account.
HOW DO I RETURN / EXCHANGE MY PURCHASES?
You can find our 'RETURN & EXCHANGE POLICY' here.